Terms of service

This website (theeasypick.in) is operated by TheEasyPicks. Throughout the site, the terms “we”, “us” and “our” refer to TheEasyPicks. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

TheEasyPicks operates strictly as an independent front-end digital marketing, advertising, and front-facing catalog interface. This platform does not manufacture, stock, own, warehouse, pack, or physically handle any of the products displayed for sale.

In accordance with the Information Technology Act and Consumer Protection Rules, our role is limited to hosting product listings provided by third-party backend suppliers. All product descriptions, specifications, media, and promotional assets are provided on an "as-is" basis by our integrated enterprise suppliers.

All commercial transactions, payment gateways, and checkout systems hosted on this platform—including but not limited to UPI, Credit/Debit Cards, Net Banking, Digital Wallets, and Cash on Delivery (COD) processing—are directly integrated with, owned, and operated by our Integrated B2B Payment Aggregator and Fulfillment Partner.

TheEasyPicks carries zero financial custody of consumer funds, does not store payment credentials, and has no direct access or control over the automated merchant ledger, payout distributions, or financial remittance cycles.

By placing an order on this platform, the Customer explicitly acknowledges that the entire lifecycle of order execution—including inventory quality checks, barcode generation, operational packaging, shipping label printing, and final logistics dispatch—is executed exclusively at the automated transit hubs of our Designated B2B Fulfillment Partner.

Consequently, any operational discrepancy, including but not limited to the delivery of an incorrect item, variant mismatch, missing components, or defective/counterfeit goods, represents an independent execution failure at the fulfillment partner's warehouse. Statutory liability for product merchantability and accurate fulfillment rests strictly with the payment-retaining B2B infrastructure entity.

To prevent fraudulent claims and ensure swift dispute resolution with our backend fulfillment providers, the platform operates a strict verification policy:

• Unboxing Recommendation: For any claims regarding "Damaged Product," "Missing Items," or "Wrong Product Delivered," customers are highly advised to provide a continuous, unedited unboxing video showing the intact courier label as primary proof.
• Grievance Window: All issues must be reported to our support desk at support@theeasypick.in within 5 daysof delivery.
• Escalation Support: Upon receiving valid validation proof, we will immediately flag and mandate our Integrated B2B Fulfillment Partner to execute a 100% financial refund or replacement directly from their active merchant accounts within 5–7 working days. This active grievance escalation establishes the absolute absence of any fraudulent intent (Mens Rea) on behalf of this Website.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party fulfillment networks. Please review carefully the third-party partner's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party provider.

The third-party fulfillment partner explicitly guarantees statutory compliance regarding product authenticity and descriptions. Under the active merchant service agreement, the fulfillment partner explicitly indemnifies this front-end marketing interface against any intellectual property disputes, legal claims, or consumer forum grievances arising from faulty warehouse handling or logistics failures. You agree to indemnify and hold harmless TheEasyPicks and its operators from any claim or demand arising out of your breach of these Terms of Service.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable Indian laws, and the unenforceable portion shall be deemed to be severed from these Terms.

Any remaining nominal disputes, legal claims, or statutory actions directly relating to platform access shall be governed by the laws of India and subject exclusively to the jurisdiction of the courts in Bhopal, Madhya Pradesh.

In compliance with the Information Technology Act and Consumer Protection (E-Commerce) Rules, the contact details of the Grievance Officer for TheEasyPicks are published below:

• Name: Mr. Ajay (Grievance Officer)
• Email: support@theeasypick.in
• Operational Hours: 10:00 AM to 05:00 PM (Monday to Friday)